Refund policy

At Lunavelle, we are committed to providing high-quality jewelry and an exceptional shopping experience. If you are not fully satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of the delivery date.

To qualify for a return, items must:

Be unused and unworn
Be in their original condition
Be returned in the original packaging
Include proof of purchase

Items returned without prior authorization may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

Personalized or customized products
Gift cards
Clearance or final sale items
Products showing signs of wear, damage, or misuse

Return Request Process

To initiate a return, please contact our support team at:

Email: support@lunavelle.space

Please include:

Order number
Full name
Reason for return
Photos (if applicable)

Our team will review your request and provide return instructions.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

Please note that shipping fees are non-refundable unless the return is due to our error.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

We may request photographs of the item and packaging to assist with our investigation.

Contact Information

Lunavelle

3279 Shearwater Dr
Nanaimo, BC, V9T 6A1
Canada

Phone: +1 250 729-7070