Shipping policy

Thank you for shopping with Lunavelle.

We are dedicated to delivering your order safely and efficiently.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed on weekends or public holidays.

Processing times may increase during peak shopping seasons.

Estimated delivery times:

Please note that these timeframes are estimates and are not guaranteed.

Shipping costs are calculated during checkout based on destination and selected shipping method.

Promotional free shipping offers may be available periodically.

When available, tracking information will be emailed once your order has been shipped.

Tracking updates may require several days to appear within carrier systems.

International customers are responsible for any duties, taxes, customs fees, or import charges imposed by local authorities.

Lunavelle is not responsible for customs-related delays.

If your order appears delayed, please contact us and we will assist in locating your shipment.

While we work closely with our logistics partners, we cannot guarantee delivery dates after a package has left our facility.

Customers are responsible for providing accurate shipping information.

Additional shipping fees may apply for packages returned due to incorrect or incomplete addresses.

Phone: +1 250 729-7070

Address: 3279 Shearwater Dr, Nanaimo, BC, V9T 6A1, Canada